Value of Digital
Better User Experiences, Optimized Processes, New Business Opportunities
Consumer-facing organizations can struggle to consistently engage customers.
Poorly integrated front and back-end systems just amplify the problem. Consumers want a seamless, Omni-channel experience, wherever they are and on whatever device they choose to use. Brands want to deliver that great experience – integrating customer information to influence buying behaviors.
It’s no different in the public sector.
Citizens expect more from their digital engagements. They look for security, speed and ease of use. Having invested in their online presence government agencies want to be truly responsive to citizens.
Digital success in either scenario is impossible when information and systems are not integrated. When users can’t gain an accurate response to their queries, or when staff don’t have the tools or insight to deliver.
Exciting new user experiences
We are working with organizations across the globe to deliver exciting new user experiences. We are supporting new levels of user expectation, and unlocking cost reduction and revenue opportunities. And of course, we are connecting them all to back-end systems which….
In the commercial world these new front-end experiences dramatically improve engagement and help you increase loyalty and grow revenues.
In the public sector, they are offering new levels of citizen engagement by streamlining digital interactions. And taxpayers are enjoying greater value as the cost of transactions comes down.
Dramatic process improvements
Digital modernization delivers dramatic process improvements. It accelerates innovation. It allows organizations to design, develop and launch new products and services. It brings together disparate systems and delivers new, more streamlined processes. And it leverages insight and information from across your organization to drive you forward.
As experts in applications modernization, process digitization and digital platform operation, we can help you evolve at a pace that’s right for you. Whether you are launching or improving a single service, or delivering multiple solutions, we’ll make sure you have the processes in place to do it.
Profitable new business opportunities
Many digital initiatives focus solely on providing a pixel-thin customer interface - such as a stand-alone website.
And many disappoint as a result.
We believe digital can do more: It can streamline business processes, eliminate complex and time consuming manual approaches. And it can unlock the valuable insights held within your systems.
And because you can leverage new technologies to address changing market and audience behaviors, you can be more agile and anticipate opportunities to leverage more profitable business models.
A government-run agency – UK
We demonstrated innovation by delivering the agency’s first externally-facing mobile application. This is giving consumers the visibility to stay compliant by making publicly available data accessible via a mobile phone.
French transport organization
To speed up the time to report incidents and to implement timely incident resolution, Fujitsu, using Run My Process technology, implemented a mobile app to let officers record and report incidents, data is shared instantly with the headquarters, to provide a quicker response.
European retail bank
One multi-lingual app design for ten group companies, delivered consistency and enabled simpler back-office integration.
Canadian public sector registry
With over 150 years’ worth of paper-based records this agency faced problems with data access, damage and updating. Fujitsu implemented a one-stop, integrated solution that included e-commerce, e-signature, imaging and the management of very large databases. Information is now accessible online for all citizens. Data is more secure and accurate. Costs are reduced with more efficient responses to enquiries and the removal of paper.
European emergency services organization
The customer needed a single portal for administration, data access and sharing throughout the core emergency services (fire, police and ambulance). Fujitsu implemented an application which integrated all disparate systems and through application managed services, continues to bring innovation to this customer.